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Five Keys to Building Thriving Online Communities
Five Keys to Building Thriving Online Communities
May 9, 2018

Building successful online communities is hard work, whether it’s an employee community (social intranet), community of ...

The Surprising Reason Knowledge Sharing Is More Difficult Than Needed
The Surprising Reason Knowledge Sharing Is More Difficult Than Needed
May 3, 2018

Why is it that in this glorious networked age, organizational staff report feeling more disconnected from each other tha...

Putting Knowledge Management Strategy In Its (Proper) Place
Putting Knowledge Management Strategy In Its (Proper) Place
April 25, 2018

One question I get asked a lot by my clients is who should own their organization’s knowledge management strategy. Or, p...

Arming a National Partner Network with a Partner Extranet (Case Study)
Arming a National Partner Network with a Partner Extranet (Case Study)
April 18, 2018

Challenge: Provide a unified platform for real-time information sharing, knowledge exchange and learning among LIRS staf...

Looking For Employee Engagement Ideas? Look Beyond Ping Pong Tables!
Looking For Employee Engagement Ideas? Look Beyond Ping Pong Tables!
April 11, 2018

I realize now how naive I was when I entered the workforce in 2010. With the post-recession economy barely emerging, the...

5 Best Practices to Keep Your New Social Intranet Project On-Track
5 Best Practices to Keep Your New Social Intranet Project On-Track
April 4, 2018

If your organization has finally had it with your aging, stagnant intranet from circa 2010, where documents go to die, s...

Implementing a Knowledge Management Strategy? Think Digital Workplace
Implementing a Knowledge Management Strategy? Think Digital Workplace
March 21, 2018

The theory of knowledge management first emerged in the early 1990s and inspired a whole generation of business leaders ...

Here’s Where a Partner Extranet Fits in Your Digital Workplace
Here’s Where a Partner Extranet Fits in Your Digital Workplace
March 14, 2018

I first encountered the term “extranet” shortly after I departed Forrester Research in 1997 for the sunny shores of Cali...

Not Getting Results With Your Employee Engagement Strategy? Consider This.
Not Getting Results With Your Employee Engagement Strategy? Consider This.
March 7, 2018

Conflicts in the workplace are everywhere. We often blame them on personality differences or an inability to communicate...

What is a social intranet and why do I need one?
What is a social intranet and why do I need one?
February 16, 2018

When most of us think of an intranet, we think of a lifeless place where content goes to die. We generally are looking f...

How to Wrangle Your Digital Workplace--Making Sense of the Chaos
How to Wrangle Your Digital Workplace--Making Sense of the Chaos
February 6, 2018

Question: Who is responsible for making sure that the selection of tools that make up the digital workplace at your orga...

What is Knowledge Management and Why Hasn’t it Transformed the World?
What is Knowledge Management and Why Hasn’t it Transformed the World?
October 31, 2017

When I talk to friends from college and grad school they often seem surprised to learn that I have found my way to manag...